Introducing HCS Customer Relationship Manager (CRM)

HCS is excited to announce our Customer Relationship Manager (CRM)—a powerful solution already in use in several behavioral health organizations today. It streamlines patient intake, referrals, and engagement while boosting provider efficiency and enhancing revenue optimization. CRM integrates with the HCS Behavioral Record as well as other 3rd party software platforms.

Key Features
• Pre-Admission Screening – Simplifies intake with structured assessments.
• Expedited Onboarding – Reduces delays, ensuring faster care.
• Referral Management – Organizes and tracks referrals seamlessly.
• Follow-Up Reminders – Supports timely patient outreach.
• Patient Engagement – Keeps patients informed and involved.
• Alumni Tracking – Maintains post-treatment connections.
• Treatment Coordination – Enhances care team communication.
• Reporting & Analytics – Delivers data-driven insights.
• Referral Documentation – Ensures compliance and accuracy.

Dwight Henderson, HCS President:
“HCS CRM is more than a management tool. It transforms the entire patient journey starting at the very beginning, improving productivity, engagement, and outcomes while optimizing revenue.”

HCS is excited to announce our Customer Relationship Manager (CRM)—a powerful solution already in use in several behavioral health organizations today. It streamlines patient intake, referrals, and engagement while boosting provider efficiency and enhancing revenue optimization. CRM integrates with the HCS Behavioral Record as well as other 3rd party software platforms.

Key Features
• Pre-Admission Screening – Simplifies intake with structured assessments.
• Expedited Onboarding – Reduces delays, ensuring faster care.
• Referral Management – Organizes and tracks referrals seamlessly.
• Follow-Up Reminders – Supports timely patient outreach.
• Patient Engagement – Keeps patients informed and involved.
• Alumni Tracking – Maintains post-treatment connections.
• Treatment Coordination – Enhances care team communication.
• Reporting & Analytics – Delivers data-driven insights.
• Referral Documentation – Ensures compliance and accuracy.

Dwight Henderson, HCS President:
“HCS CRM is more than a management tool. It transforms the entire patient journey starting at the very beginning, improving productivity, engagement, and outcomes while optimizing revenue.”