Operational Workflow
Take a comprehensive inside look at your operations to optimize productivity and patient treatment.
Products
- Number of Patient Visits: Record the total number of patient appointments completed by each provider.
- Average Session Duration: Track average time spent per patient session.
- Documentation Completion Monitoring
- Appointment Adherence: Compute the percentage of scheduled appointments that patients attend.
- Community Portal Usage: Show number of patients actively using the portal for scheduling, messaging, and accessing records.
- Treatment Plan Adherence: Compute the percentage of patients following their prescribed treatment plans.
- Patient Improvement Scores: Note changes in patient health status based on standardized assessments (e.g., PHQ-9, GAD-7).
- Average Wait Time: Record the time patients wait from arrival to being seen by a provider.
- Room Utilization: Compute the percentage of time patient rooms are in use.
- Revenue per Visit: Figure the average revenue generated per patient visit.
- Claim Denial Rate: Compute the percentage of submitted claims that are denied by .
- Days in Accounts Receivable (AR): Track the average number of days it takes to collect payments from insurers and patients.
- Patient Satisfaction Scores: Get feedback from patient surveys regarding their experience and satisfaction with care.
- Net Promoter Score (NPS): Measure patient willingness to recommend the practice to others.
- Documentation Accuracy: Generate the percentage of clinical documentation that meets regulatory and quality standards.
- Audit Findings: Record the number and severity of issues identified during internal or external audits.
- Staff Turnover Rate: Calculate the percentage of staff leaving the practice within a given period.
- Training Completion: Compute the percentage of staff who have completed required training programs.
Clinical Necessity
- Assessment: Evaluate whether the behavioral health services provided are medically necessary based on the patient’s condition.
- Criteria: Use standardized criteria and guidelines to determine the necessity of treatments and interventions.
What Our Customers Are Saying
“Northern Path Recovery’s successful go-live was made possible with the support of our electronic medical system, HCS. By providing a reliable and efficient platform, HCS ensured a smooth transition while prioritizing patient safety and operational excellence every step of the way. I’m so very appreciative of the expertise offered to my staff.”
Nat Williams
“Our hospital system selected HCS to help us implement a full documentation system which augmented the pharmacy module we had been using at one of our 147 bed free-standing psychiatric hospitals. HCS worked with our key clinical leaders in designing our assessments and workflows for the new documentation modules. They customized our electronic bed board as well to enhance our operations. Over the past three years, we have implemented the EMR to our sister sites as well.
HCS is responsive to changes we request for our clinical documentation, quickly and continually providing guidance on the workflow and enhancements.
I highly recommend HCS as they understand psychiatric hospitals needs and are always willing to improve their system as well as work with you on improving documentation and workflow.”
Gerald M. Cholewa, MSN, MS, PMHNP-BC, RN
“PharmaCare Services’ first choice for pharmacy software is HCS, and there’s a reason for that. It has robust functionality, but is still easy to use. Our company provides Pharmacy Management Services to a variety of Health Care Facilities, and HCS fits well in all of them.”
John Fuller
“No task is too small and no request has ever been overlooked.”
Shawn Burrow R.Ph.
“There are so many vendors out there feeding us the ‘we want to be a partner with you’ and ‘you are a very important client to us’ lines. Very few, if any, back it up the way you guys did.”
LifeCare
“After implementation we were able to reduce medication administration errors from 1.10 errors per one-thousand doses to 0.31 errors per one-thousand doses.”
Bill Wilson, on the implementation of HCS eMAR